Albergo Le Terme

While the hotel is a bit dated, it was a few members of the staff, particularly in the restaurant, that were the main issue from a service perspective. While we had a fantastic experience with one male waiter who served 10 of us with a smile and a sense of humour in a private room on the first floor, many of the staff that worked during the breakfast and tended the outdoor bar area were clearly not happy working there. If you were of Italian descent, you were treated far differently than if you were not and this occurred on multiple days. The difference was palatable. Some of the women who were working the breakfast area had scowls on their face, ignored you or were very dismissive when delivering your coffee. The woman that appeared to be in charge behind the bar was more professional. I recall ordering a drink on the outdoor patio from a young blonde haired waitress one afternoon and after 1/2 hour I went up to ask about the status of my drink, her boss asked her where the drink was and then she delivered it after a few minutes with a scowl on her face. For those waitresses, here's a little tip - If you don't like interacting with people, then perhaps a job in the hospitality industry is not for you. For this reason I will never come back to this hotel nor would I recommend it to anyone of non-Italian descent.

Hotel is really good! It is not renovated in near past, but all facilities are in good shape. I had lovely room with garden view, hearing some birds singing during night. Breakfast was fabulous! I even tried some good vine. Therms were also good. And of course the town by its own is magnificent. Come and you will not be disappointed.

Our family stayed here two nights as part of an organized active-travel (biking) trip. The setting is charming, the thermal soaking pools were enjoyable (there is no swimming pool), and the food was excellent. The room and bathroom were comfortable and clean although not quite up to the modern standard in terms of bathroom fixtures, furnishings etc.

exquisite small hotel in the loveliest hilltop terme village. nothing to complain about here. the experience is topnotch, the charm, the ambience, the accommodations, the service. it is all you expect in a small, ancient, well preserved italian town. we'll be back and will send our friends from the states. a visit to this tuscan region is not complete without a stop in bagno vignoni!